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AI Agents
AI Voice Support Agent
Result: Handled 70% of inbound calls without human agents
A real-time conversational AI voice agent capable of understanding, responding, and resolving customer queries over phone calls.
01
The Problem
A customer service center faced high call volumes, long wait times, and expensive staffing requirements for 24/7 support coverage.
02
The Solution
Developed a real-time AI voice agent using speech-to-text, LLM reasoning, and text-to-speech pipelines. Integrated with Twilio for telephony and backend CRM systems for context-aware responses.
03
The Outcome
Automated 70% of inbound support calls, reduced average wait time from 8 minutes to under 30 seconds, and cut operational costs by 55%.
Tech Stack
OpenAIWhisperTwilioElevenLabsNode.jsFastAPI
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