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AI Agents
Custom GPT Support Bot
Result: Deployed for a 50k-user customer base
A context-aware AI support agent trained on product documentation, capable of handling 85% of tier-1 support tickets autonomously.
01
The Problem
A SaaS company's support team was overwhelmed with repetitive tier-1 tickets. Response times had climbed to 3+ days, leading to churn.
02
The Solution
Built a RAG-powered chatbot using OpenAI + Pinecone, trained on the company's docs, help articles, and past resolved tickets. Integrated with Intercom for seamless human handoff.
03
The Outcome
Deflected 85% of tier-1 tickets, reduced average response time from 3 days to under 5 minutes, and saved ~$8k/month in support costs.
Tech Stack
OpenAIPineconeLangChainFastAPIIntercom APIPython
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